Frequently asked questions

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Who is my tutor?

Flowently tutors are highly trained professionals, who have all completed the Flowently Tutor Training, and are well prepared to teach you a new language using the Flowently method. You can study with a tutor of your choice. Define your preferences and find your match! Or fill in the contact form and we will be happy to help you find a good match.

After you have made a booking, your tutor will contact you within 48 hours to set up an introductory meeting. If you feel that this is not the right tutor for you, the booking will not be confirmed by the tutor and you can find another tutor. If you would prefer help finding a good match, or finding a tutor in your area, please contact us.

You can have a session with just one and the same tutor, as long as he/she is available. You can also switch tutors or book sessions with different tutors. Some students prefer to work with multiple tutors, because each person may have a different pronunciation of the language you are learning, or teach different aspects of the language.

It may happen that a tutor is no longer available. In that case, you can find another tutor or Flowently can suggest another tutor to continue your sessions. There is no guarantee that a student can always study with the same tutor.

If you want to study with the guidance of a certified teacher, please contact us and we will put you in touch. Please note that the rates will vary.

How do I book a session?

We kindly ask you to book at least 48 hours in advance, as our tutors are busy. To book, follow the steps, define your preferences, make an online booking and your tutor will contact you within 48 hours. Together you will decide on the details of the session and your tutor will confirm the booking in our system.

Als uw tutor niet binnen 48 uur contact met u opneemt, wordt de sessie automatisch geannuleerd en wordt uw Flowently-tegoed teruggestort op uw account. U kunt nu een nieuwe boeking maken met een andere tutor of contact opnemen met Flowently voor hulp.

You can cancel a session up to 24 hours in advance without any costs. If you cancel later, Flowently will charge the full amount. 

One Flowently credit is worth one hour of language teaching.

We would like to inform you that all additional costs related to sessions for student and tutor, such as tickets, food and drinks, are at the student’s expense. If you want to visit a museum with your tutor, check if he/she has a museum card. In case of special events, always check with your tutor first. Textbooks are not included in the costs for the sessions.

You will automatically receive an invoice for your purchase, which you can download or print.

Can I use my package for different types of sessions and topics?

You can book all types of sessions, topics and languages from the same package. Each session can be tailored to your language needs.

Please contact us and we will advise you and organize a course that meets your needs.

Exceptionally, we can teach at the student’s home. We recommend our live sessions, because meeting your tutor in the city where you are surrounded by your new language will definitely inspire you. For children’s sessions, a tutor will come to your home.

If you want to learn a language with a group of friends or colleagues, we will find a tutor for you. See our Online Dutch courses for Quick Learners. Flowently offers group training for companies, contact us if you and your team want to learn a language.

All packages are valid for one year. Check your Flowently account for appointments, credits and expiration date. Please note, it is not Flowently’s responsibility to check the expiration date of your package.

We monitor the quality of our sessions by sending the student a request for feedback via email after each session. If there is a problem, Flowently will contact the student and tutor and provide a solution. Are you satisfied with your sessions and tutor? Then send a review, because this will be placed on your tutor’s profile.

Children’s sessions can take place at your home or online. The program is tailored to your child’s needs, if possible in collaboration with the school. The tutor will connect with your child’s interests. Learning through play, interactive games, visiting a playground, library, shop or museum, interacting with other children under the guidance of the tutor, combined with modern study methods. Children’s sessions are available for all ages.

Can Flowently help me prepare for the civic and state exams?

Flowently tutors can help you prepare for your integration exam and the NT2 exams level I and II. We teach from level A0 to C2.

Flowently students can take a test and receive a Flowently certificate. Flowently certificates can only confirm a certain language level or language skills.

Can I learn other languages?

Select the language you want to learn. Can’t find the language you want to learn? Contact us and we will find a tutor for you. You can use your package for any language for which we have tutors available.

You can select a tutor on the bridge language, for example if you are from France, you can learn Dutch with a tutor who speaks French. That will make it easier to learn Dutch, instead of English as a bridge language.

What study books does Flowently recommend?

The textbooks we recommend are modern and most have a self-study site. Textbooks are not included in the cost of the sessions.

Flowently offers a free e-book for Dutch, Dutch on the go . We advise all our students to buy a Taaltempo book in the language they are studying, if available. This method will really help to improve pronunciation and speaking skills and speed up reaction time.