TERMS & CONDITIONS
Online terms & conditions for Flowently Clients
1. THE COMPANY FLOWENTLY
Office address: Azartplein 79, 1019 PB Amsterdam, The Netherlands
Telephone: +31 (0)85 8883 012
Email address: firstname.lastname@example.org
Company registration Kamer van Koophandel Amsterdam 34149671
Our terms and conditions apply exclusively to our clients that are registered on our website www.flowently.com. This rule can only be bypassed by an explicit agreement signed by both parties.
Client can sign up on the Flowently website and buy a session or a package of sessions and book a session with a tutor, quick menu or advice option. The client registers for the 1,5 hour session or a package of sessions of his/her choice by clicking the button ‘booking’. By confirming the booking, the client commits his or herself to following the session, subject to cancellation rights in article 4, CANCELLATION. As soon as Flowently receives the booking, it will send the client a confirmation e-mail with a description of the session and the e-mail address of the chosen tutor. From here the client and the tutor will communicate and decide together the exact location, time and language goal for the session.
The client has the right to cancel a reservation without cost until 24 hours before a session. The amount paid for the session will be returned to client. Past this period, or when the session has already started, cancellation is no longer possible, and Flowently will not refund the amount paid for the session. Packages cannot be cancelled, see article 11. Complaints can be sent to Flowently, Azartplein 79, 1019 PB, Amsterdam.
A tutor can cancel a session until 24 hours before a session in exceptional cases only and upon consultation with Flowently and the client. Flowently and the tutor will try to find a solution with the client. When no solution can be found, Flowently will refund the amount paid for the session to the client.
5. FEATURES AND PURPOSE OF THE FLOWENTLY SESSION
A Flowently session will last 60 or 90, 120 or 180 minutes. Special longer sessions, different types of sessions taking place at different (public) locations, are possible when agreed upon by both client and tutor. Flowently provides language training and conversational language training, any requests beyond this purpose will never be accepted.
6. AVAILABILITY OF TUTORS.
Flowently tutors are university/HBO students and professionals who are well trained in the Flowently method to help client improve his/her language skills. Availability of tutors per city and per week is shown on the website or can be communicated and decided between client and tutor. In case no tutor is available for more than 20 weeks in the place where client normally has his/her Flowently sessions, Flowently will refund the money for the total package to client. Flowently tutors are never exclusive, money is never refunded when a specific tutor is unavailable.
7. PRICE INDICATION
The price of the sessions does not include any educational material that client might want to use during the sessions. The prices indicated on the Flowently website are VAT included, except for companies and sessions that are not subject to added value taxation.
8. PAYMENT TERMS
Clients can use their discount coupon only for their first session once. After this first session client can buy a 1,5 hrs or package of sessions of his/her choice. All packages must be used within a year. Flowently will not refund any money if a client decides not to use this package for whatever reason. Packages are personal and cannot be transferred to another person.
9. AUTHORS’ RIGHTS AND EDUCATIONAL MATERIAL
The educational material published and supplied by Flowently is subject to authors’ rights and cannot be used or duplicated for commercial purposes, even partially, without prior written authorization by Flowently.
10. WEBSITE AND INCLUDED WEBSITES OF THIRD PARTIES
Flowently rejects any liability for non or faulty accessibility of its website. The website www.flowently.com may indicate websites of third parties. Flowently will in no way be made responsible for the content of those sites and the accuracy of the information they contain.
11. GUARANTEE AND LIABILITY
Flowently sessions can only be booked via the Flowently website or via direct contact with Flowently, Azartplein 79, 1019 PB, Amsterdam, by e-mail email@example.com or by telephone +31 (0)85 8883 012. According to the agreement, tutor is not allowed to organize sessions with clients without notifying Flowently.
Flowently rejects any liability for the non-achievement of client’s learning objectives. Flowently is only bound by an obligation of effort in this matter. Flowently also rejects any liability for any loss, theft or damage to objects that clients bring to sessions or where sessions take place. Flowently controls the quality of the sessions by an evaluation system, for the client; ‘evaluate your progress’. Five minutes after each session, clients will automatically receive an email with the request to evaluate the session. Flowently will use this information to monitor quality and in order to trace questions and solve problems. Reviews can be posted on the tutors profile.
12. DATA PROTECTION
Client information will be filed in the internal files of Flowently in conformity with legal provisions, in order to inform clients about future sessions and special news that might be of interest to them. Clients who prefer not to be informed, are requested to communicate this to Flowently by e-mail firstname.lastname@example.org
Any disputes resulting from or relating to execution of this agreement will be settled by the competent judge of the Amsterdam region, unless Flowently decides to summon the respondent before the competent judge of his/her place of residence. Dutch law applies to all judical actions with or by Flowently.